Comfort Suites Vancouver

“Excellent customer service: return of left behind item”

My daughter stayed overnight at this hotel during a trip with her high school jazz band. When she returned home she realized she had left her prescription medication in the hotel room. She called the hotel and the person she spoke with confirmed that medication had been found in the room she stayed… Più

My daughter stayed overnight at this hotel during a trip with her high school jazz band. When she returned home she realized she had left her prescription medication in the hotel room. She called the hotel and the person she spoke with confirmed that medication had been found in the room she stayed in and mailed it back to us at no cost. The medication returned to us with a business card for Taylor Adams, general manager and I want to thank Taylor for excellent customer service. Thank you!

Meno

“Solid Budget Hotel”

We were in Vancouver for a wedding with everyone staying at the Heathman Lodge which is a mile away. By the time we decided to reserve the Heathman was not available. I looked and found several hotels around the mall and only one mile from The Heathman. I will admit that after looking at some of … Più

We were in Vancouver for a wedding with everyone staying at the Heathman Lodge which is a mile away. By the time we decided to reserve the Heathman was not available. I looked and found several hotels around the mall and only one mile from The Heathman. I will admit that after looking at some of the reviews I had a bit of hesitation but decided to give the Comfort a try. It's true that the immediate area looks a bit dicey but we never felt threatened by people we encountered around the hotel. The room was spacious and very clean and the entire hotel had most of what you need including the pool and breakfast area. We never ate breakfast as there is a Starbucks nearby. After the first night our closet clothes rod fell down with all of our clothes on it. In addition the drapes needed attention. When I talked with Karina and Taylor at the front desk they assured me that everything would be fixed and apologized for the situation. Stuff happens and how the staff reacts makes all the difference. Taylor even offered to give us some bonus points for the inconvenience which was a nice gesture. Throughout the week the staff was terrific always greeting us with a smile and provided a general overall good experience. We had two friends who needed rooms and we brought them over from the Heathman and got two additional rooms. Honestly I thought the staff was nicer at the Comfort than the Heathman and our friends were very happy with switching. A shout out to Angel who is at the front desk in the evening and Jason who takes over during the day were also a delight. I would not hesitate to recommend this hotel if you are looking for a property that won't break the bank. The location is also very good as it's on the mall loop with many restaurants and of course the mall itself.

Meno