The Saratoga Hilton

“"Well, other than that, the play was pretty good!..." said Mrs. Lincoln”

My paraplegic sister and I planned months in advance for a two night stay Labor Day Weekend at the Saratoga Hilton. We selected this hotel due to its proximity to other venues, its on-site restaurant and bar, and parking convenience. Sadly, upon checking into the hotel at dusk, we learned that ou… Più

My paraplegic sister and I planned months in advance for a two night stay Labor Day Weekend at the Saratoga Hilton. We selected this hotel due to its proximity to other venues, its on-site restaurant and bar, and parking convenience. Sadly, upon checking into the hotel at dusk, we learned that our paid in advance handicapped accessible room with a roll in shower was sold to somebody else earlier in the day. When asked how that could be, we were told that it was not supposed to happen. The very kind and empathetic evening front desk clerk found us an able bodied room and worked hard to provide a complimentary breakfast. I moved the furniture in the room so that my sister could get into the bed yet the regular bathroom was just not going to work out during our visit. Her wheelchair could only fit in the doorway and that was it. So, while our room was very clean, the air conditioning and the refrigerator worked well, and the bedding and pillows were very comfortable, and the employees were nice, we skipped breakfast the next morning and checked out instead. We were disappointed overall, but we did enjoy the time that we spent together. As we drove home, we pondered what the situation could have been for someone else to get a room that was reserved for and paid by someone else. We only hope that it was for a reason much more important than ours. Note: The reservation desk is quite a walk from the parking entrance. There are 7 stairs to reach the front desk. A steep wheelchair ramp can be found to the far left facing the area. If you are elderly or handicapped, inquire if you can drop off luggage or people from the Broadway entrance as the desk is just around the corner from there. We had already parked and exited the vehicle before knowing there was another way inside.

Meno