Chattanooga Choo Choo

“VISIT HOTEL CHALET TODAY”

From the guest service to the mattresses, the cleanliness and the beauty, the amazing coffee bar and their top tier restaurant, this hotel truly has it all. Amazing location with so much to do just walking distance. Will be back very very soon.

“A magical getaway”

My daughter and I came to this hotel for a last minute getaway and we are so glad we chose this place. They have done a great job with renovations. I stayed many, many years ago in college so I can see the major progress. The room was so cozy and the bed was one of the most comfortable I have slept… Più

My daughter and I came to this hotel for a last minute getaway and we are so glad we chose this place. They have done a great job with renovations. I stayed many, many years ago in college so I can see the major progress. The room was so cozy and the bed was one of the most comfortable I have slept on in a hotel. And the sheets were to die for. I actually tried to find out who made them so I could purchase a set. The way everything is set up makes you feel like you are stepping back in time. It was lovely. The area is also a plus with plenty of food choices and close to everything by foot. There are spaces for kids to run and play. We walked to dinner (State of Confusion which was tasty) as well as to coffee. We regretted that we didn’t try Elsie’s daughter. Everything was decked out for the holidays. We even enjoyed the Nooga Lights. But the crown jewel at the end of our stay was the staff, specifically Shane. We experienced a car set back and he helped us get back on the road with a smile. We will be back!!

Meno

“Lacking”

The room was just precious and the hotel grounds were absolutely beautiful. The customer service is where it fell flat. We had additional charges to our room for latte and mini bar purchases that we did not make. When I called to tell them no apologies were made. Also the lady who answered the phon… Più

The room was just precious and the hotel grounds were absolutely beautiful. The customer service is where it fell flat. We had additional charges to our room for latte and mini bar purchases that we did not make. When I called to tell them no apologies were made. Also the lady who answered the phone was unable to refund the charges and said her manager would have to do it later. The room also had ants in it and we mentioned it at check out and were told okay we'll let maintenance know. Again no apology was made. When we checked in the host made no effort to help with our bags or even tell us where our room was located. He barely spoke above a whisper and lacked personality. The entire experience felt very cold and almost like we were a burden for being there. At the price point the room is in one may expect coffee and tea service throughout the day and a welcome bottle of water. The pool was also heated but there is no mention of that on the website. We heard several people mention they would have enjoyed swimming if they had known. The mattress was sinking in the middle and seemed very worn. Also information about the traincar would have been nice. Parking should have been free. We enjoyed the pillows, heated floor, proximity to town and overall look of the hotel. Would I stay there again absolutely NOT.

Meno