Mercure Birmingham West Hotel

“Convenient stay for both business and Anita’s therapies”

I found Anita online as she came highly recommended for an holistic therapy and it was the best treatment I ever had as Anita dealt with both my physical and holistic health. It be was such a bonus finding Anita based in the hotel as it was convenient for me to find all the amenities locally gud m… Più

I found Anita online as she came highly recommended for an holistic therapy and it was the best treatment I ever had as Anita dealt with both my physical and holistic health. It be was such a bonus finding Anita based in the hotel as it was convenient for me to find all the amenities locally gud my business too. Check in by Marita and Stefan went swiftly with the most welcoming atmosphere on reception. Clean and warm rooms with great buffet breakfast available with lots of choice. I will be returning again soon.

Meno

“Great customer service!”

Every time I visit the Mercure Birmingham West the staff are all so friendly and helpful. They go above and beyond to ensure that our meeting bookings run smoothly every week. The hotel is modern, has great facilities, is well maintained and is kept clean and tidy. The bar and lounge areas are grea… Più

Every time I visit the Mercure Birmingham West the staff are all so friendly and helpful. They go above and beyond to ensure that our meeting bookings run smoothly every week. The hotel is modern, has great facilities, is well maintained and is kept clean and tidy. The bar and lounge areas are great places to network with other business professionals. The hotel offers large event spaces and would be a great choice to host any kind of function. There is also onsite parking that comes in handy.

Meno

“5* stay”

Anita made my experience 5* and made sure she fitted me in for a treatment . Yvonne was very helpful and was prompt in solving any issues /inquiries. Saria the chefs food was also lovely and made my stay much more enjoyable due to this. Thankyou for the amazing stay

“Good stay, brilliant staff but not good WIFI.”

The hotel staff were absolutely fantastic. The gentleman on reception who checked our work group in on Tuesday 14th about 5pm and on Thursday 16th was outstanding and went far and beyond to accomodate each individual preferences. He was extremely patient and understanding when there was a problem … Più

The hotel staff were absolutely fantastic. The gentleman on reception who checked our work group in on Tuesday 14th about 5pm and on Thursday 16th was outstanding and went far and beyond to accomodate each individual preferences. He was extremely patient and understanding when there was a problem with one of the bookings, and took the time to resolve it. The other gentleman on reception on the 15th was equally brilliant in getting our takeaway breakfast at 5.30am and switching on the coffee machine for us to have coffee and offering extra coffee to take with us. Mairita on checking out day was brilliant, she dealt with my car park concerns professionally and with empathy...and with a smile. Hotel restaurant food was good and well priced. The only downside to the hotel was the terrible hotel WIFI quality, as had no Internet connection in my room and lack of mobile reception on couple of networks.

Meno