Plaza Schwerin, Sure Hotel Collection By Best Western

“Non è un 4 stelle.”

Bello esternamente e bello l'ingresso. L'addetto alla reception non mi è molto piaciuto. Sembra un ex hotel di lusso. La camera è grande e ben arredata ma si vede che è tutto "datato". Il bagno con la vasca aveva il tappo che non teneva l'acqua e c'era la tenda di plastica che è assolutamente anti … Più

Bello esternamente e bello l'ingresso. L'addetto alla reception non mi è molto piaciuto. Sembra un ex hotel di lusso. La camera è grande e ben arredata ma si vede che è tutto "datato". Il bagno con la vasca aveva il tappo che non teneva l'acqua e c'era la tenda di plastica che è assolutamente anti igienica. Il wifi funzionava discretamente. Ero al primo piano e sentivo il rumore del tram ma i vetri lo schermavano molto. Non ho provato la colazione perchè costosissima. E' un 3 stelle mascherato da 4 stelle.

Meno

“Not good but not so bad”

Once we arrived we were met by a nice man in the reception. At the fifth floor the outer door should be opened by card, but the card wasn’t working - Back again. The room is very nice and quiet, but the cleaning is not as good as expected. They change your towels, make the bed at empty the bins… Più

Once we arrived we were met by a nice man in the reception. At the fifth floor the outer door should be opened by card, but the card wasn’t working - Back again. The room is very nice and quiet, but the cleaning is not as good as expected. They change your towels, make the bed at empty the bins. That’s it We made a note in German that power should not be shut off, due to our cooling box. Despite that it was shut off, and our food was too hot. Next day we advised reception not to switch it off, and then we didn’t get any cleaning. In general staff tries to be friendly, but not always with success, because they deny to talk / understand english. I think it is a general attitude in Germany. The male servant in the restaurant Sunday evening attitude was awful. He passed us several times without asking us into the restaurant, thus the sign said “please wait” So happy it was the last evening. I can’t see myself visiting this place again, neither the hotel.

Meno

“If you are not to picky”

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I eve… Più

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I even borrowed a vacuum cleaner in the first room to get it cleaned. In second room was a bit late to do so but even dirtier. Black hair on toilet and floor. Garage under hotel which was good. It takes 25 min to walk in to the center or to castle.

Meno

“Breakfast and cleanliness should be improved”

The Hotel was not as I expected. Breakfast was not good. It was too expensive with 17€! Because of a power outage we had no electricity for 7 hours. It was 32 degrees, there was no air conditioning and we were on the fourth floor. In the end we were only reimbursed 20% of the overnight stay!