La Grande Terrasse Hotel&Spa La Rochelle Mgallery Hotel Collection

“Posizione magnifica.”

Siamo tornati ancora, dopo il rifacimento e dopo la promozione da Mercure a MGallery by Sofitel. I miei rilievi del precedente soggiorno sono identici: camere piccole, mancanza di riservatezza per la vetrata che separa la camera dalla sala da bagno, anche se c'è una tendina abbassabile e, rispetto … Più

Siamo tornati ancora, dopo il rifacimento e dopo la promozione da Mercure a MGallery by Sofitel. I miei rilievi del precedente soggiorno sono identici: camere piccole, mancanza di riservatezza per la vetrata che separa la camera dalla sala da bagno, anche se c'è una tendina abbassabile e, rispetto alla volta precedente, hanno reso opaco il vetro della porta scorrevole che da' accesso alla sala da bagno. L'arredo non mi piace: kitsch, ci sono incongruenze illogiche: l'interruttore della luce della sala da bagno è esterno, se non lo si accende prima, bisogna far scorrere la porta, uscire, far scorrere la porta per toccare l'interruttore, far scorrere la porta per rientrare , far scorrere la porta per chiudere!!! Gli interruttori 'schermo da sfiorare? sono poco pratici, si rompono, come capitato nella nostra camera, e quelli inseriti nella testata del letto sono fastidiosi: stai per addormentarti, ma ti arriva in obliquo quella fastidiosa lucina bluastra. La piscina è bella.

Meno

“Ok as a stop over”

Tiny room and warm, only water and hot drinks in room no snacks etc Toilet is tiny hard to get in shower is nice but hand wand is a trickle Thallasos is a 5 min walk over a road spa in hotel was packed and too busy to use . Sunny day no outdoor pool was a great shame Food was small avoid the A… Più

Tiny room and warm, only water and hot drinks in room no snacks etc Toilet is tiny hard to get in shower is nice but hand wand is a trickle Thallasos is a 5 min walk over a road spa in hotel was packed and too busy to use . Sunny day no outdoor pool was a great shame Food was small avoid the Andullette sausage it had a strong smell and I could not eat it only for the very brave View is the best thing about this hotel as you get to see the sunset !

Meno

“Super for adults, less so for younger children”

Overall this is a lovely hotel - I’m still here - but it’s definitely not suitable for children and there are some serious communication issues outside of any language barriers. On the plus side, reading previous reviews I have found my room to be a good size and very clean. I did ask for a prett… Più

Overall this is a lovely hotel - I’m still here - but it’s definitely not suitable for children and there are some serious communication issues outside of any language barriers. On the plus side, reading previous reviews I have found my room to be a good size and very clean. I did ask for a pretty view and was told they’d do their best to accommodate this, but I have no view (see below) I don’t really mind about this, but I would have expected them to let me know, and I do mind about the following issues: Once you have booked and are very close to leaving you receive a mail saying kids can’t use much of the pool - only a very small part without water jets. They can use the pool over the road but only between 18hrs and 19:30 hrs. I thought this would be fine as I expected to be swimming in the sea during the day. I wrote and asked if we could easily walk to the beach to swim or if I should hire a car? Also if there were places to eat and drink within walking distance. I wrote three times but never had a reply. Unfortunately, even though you can walk to the beach you can’t really swim in the day because of the tides. You can swim early in the morning or late in the evening - just when kids can use the pool here! I brought this up and was asked if I expected them to send the timetable of the tides to all their customers? because they don’t do that! No, I don’t expect that, but I do expect a reply having sent three emails, and perhaps some local knowledge here. I’ve been told no one has ever had this problem before - it’s the first time someone has been surprised they can’t swim in the sea in the day! (Not quite true, reading the reviews) Previous reviews have mentioned issues with the restaurant, and indeed, it’s very expensive! A croque Monsieur is €21! Now that’s ok for a really good hotel, but the rest of the service and customer care doesn’t match up to this. The restaurant is completely closed at 2pm - I’m sure I should’ve known this, but I didn’t and I had a treatment which then meant it was too late for anything at the restaurant. I’m fine with that but not my little girl! She was quite hungry and not a happy bunny by the time we walked to a restaurant on the beach! I should mention we were offered smoked fish or pâté and got a bit of a judgy look when I confessed she didn’t like that! The hotel over the road is an Ibis and they tell you slightly different things - you’re only allowed in the outdoor pool if you’re a customer there for example, but I was told by this (Accor hotel) I could go there. Staff in the restaurant there again really lovely but very young! Served me a glass of totally flat champagne and I had to get my own cutlery! All this aside, the spa is lovely and I had a really good facial, the staff are really nice and helpful, and I’d return with another adult for the fabulous treatments and a much shorter stay. This is the perfect place for a short stay with adults to enjoy the thalasso therapies. It’s just not really a family place - or for younger kids under 16 or those wanting more of a beach-in-the-day holiday!

Meno